Refund policy

Every product in our store is made to order and carefully packed for delivery. This policy explains when we can offer a replacement or refund and how to reach us if something isn't right with your order.

Time Frame

Please contact us within 7 days of delivery if there is a problem with your order.

Damaged, Defective, or Wrong Items

We're sorry if your order isn't right. We will review your request and help arrange an appropriate replacement or refund if your item:

Arrived damaged
Has a manufacturing defect
Is the wrong item, or has the wrong color, size, or design compared with your order

How to Request Help

Email support@olavika.com within 7 days of delivery.
Include your order number.
Attach clear photos that show the issue or the item you received.

Your photos and order information help our team review your request quickly.

Refund Processing

Approved refunds will normally be returned to the original payment method. Refund processing may take approximately 7–10 business days, depending on the payment provider or bank.

Change of Mind

Because our products are made to order, we do not accept returns or refunds for:

Change of mind or no longer wanting the item
Choosing the wrong size, color, or option
Requests made more than 7 days after delivery

Personalized Products

Personalized items cannot be returned or refunded unless they arrive damaged, defective, or produced incorrectly compared with the details you provided. Please review your personalization details carefully before checkout.

Product Appearance

We aim to represent our products as accurately as possible. Slight variations in color or appearance may occur due to lighting, screen settings, or product materials.

Order Cancellations and Changes

You can request a cancellation or modification within 12 hours of placing your order. Please email support@olavika.com with your order number and request. Changes cannot be guaranteed once your order is being processed.